TRUSTED LOCAL BOILER ENGINEERS ACROSS THE WEST MIDLANDS
Customer Help & Support
Help when you need it
Whether you already use WLV Plumbing & Heating or you’re contacting us for the first time, this page is here to help you find the right next step. From boiler problems and leaks to heating controls, servicing, Comfort Club and general plumbing support, we’ve brought together answers to some of the questions our customers ask most often. If you’re still unsure what you need, just contact the WLV team and we’ll help point you in the right direction.
Customer Help & Support
Can you smell gas?
If you can smell gas in your home, take it seriously. Open windows and doors where it is safe to do so, avoid operating electrical switches and call the National Gas Emergency Service on 0800 111 999. Once the property has been made safe, WLV can help investigate problems associated with your boiler, heating system or gas appliances.
Customer Help & Support
Water leak?
Here’s what to do!
A water leak can quickly cause damage, so acting early is important.
If you can safely identify your main stop tap, turn off the water supply. If the leak appears to be connected to your boiler or central heating system, switch the heating off too.
Avoid dismantling the boiler or attempting repairs yourself.
If possible, take a photograph or short video of the problem and send it to WLV on WhatsApp. This can often help our team understand what is happening before we attend.
Is it just a small drip?
Even a small leak is worth dealing with before it becomes a bigger problem. Place a bowl or container beneath the drip where practical and keep an eye on whether it is getting worse. A small leak today can become damaged flooring, ceilings or fittings if it is ignored for too long.
Speak with us on WhatsApp
Customer Help & Support
Is your magnetic filter leaking?
Magnetic filters help capture debris circulating through your heating system and can play an important part in keeping the system clean.
If you notice water around the filter, the problem could be caused by a seal, connection or damage to the filter itself.
Rather than taking it apart, send us a photograph and we can help advise on the next step.
Send WLV a photo on WhatsApp
Customer Help & Support
I have no heating
Before booking an engineer, there are a few simple checks worth making:
If everything appears normal and the heating still won’t come on, contact the WLV team.
No heating and no hot water?
If both your heating and hot water stop working, check whether the boiler still has power and whether a fault code is displayed. You can also check the boiler pressure and consult your manufacturer instructions for any recommended reset procedure. If the fault returns or the boiler will not restart, it is best to arrange an engineer visit.
Customer Help & Support
Boiler Pressure Keeps Dropping
If you regularly have to top up your boiler pressure, there may be an underlying problem.
Occasional pressure loss can happen, but repeated pressure drops can indicate issues elsewhere in the heating system.
If you’re constantly repressurising the boiler, let us know rather than continuing to top it up indefinitely.
Customer Help & Support
I don’t understand my heating controls
You’re definitely not alone.
Modern heating controls can range from simple wall thermostats to smart heating systems and app-controlled devices.
If your heating doesn’t seem to be responding:
Still stuck? Send us a photo of your controls and we’ll try to point you in the right direction.
Customer Help & Support
Boiler service or boiler repair?
Not sure which one you need?
A boiler service is routine preventative maintenance. It helps check that your boiler is operating safely and correctly.
A boiler repair is needed when something has already gone wrong, such as:
- Plumbing repairs
- No hot water
- Fault codes
- Unusual boiler noises
- Leaking
- Pressure problems
- Boiler repeatedly switching itself off
If you’re unsure, just describe the problem to us and we’ll help determine the right appointment.
Customer Help & Support
Low water pressure on your boiler
Modern boilers often display a code when they detect a problem. Make a note of the code or take a photograph of the boiler display before contacting us. This can help our engineers understand the type of fault you are experiencing.
You could then link to your existing guides:
Customer Help & Support
Already a WLV customer?
If we installed your boiler or have previously worked on your heating system, let us know when you contact us.
Comfort Club Members
If you’re part of the WLV Comfort Club, tell us which plan you have when contacting the team. We can help with questions about your plan, annual boiler servicing, heating repairs and the benefits included in your membership.
Customer Help & Support
Customer feedback & complaints
If something hasn’t gone as expected, please let us know.
We would always prefer the opportunity to understand the issue, investigate it properly and work towards a solution.
Boiler Repair & Radiator Installation in Birmingham
“Scott at WLV Heating offers a professional and friendly service of the highest standards. We have used him for various different services from installation new radiators, boiler respite and the installation of a new boiler. Each time Scott has talked us through any issue so that we understand the work that needs to be done and has the guided us through the work he has done. Very reliable service and I would never use anyone else for my gas and heating needs.”
C Everett, Birmingham, West Midlands
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with the work we’ve carried out – from your new radiators to the boiler installation. It’s always our aim to explain everything clearly and keep you informed every step of the way, so it’s great to know that made a difference for you. We truly appreciate your trust in WLV Heating and look forward to helping with any future heating and plumbing needs.
Scott @ WLVHeating
Boiler Installation in Walsall
“The team of Scott, Adam and Adam installed a new boiler at our new home perfect for us to move in. Trustworthy, knowledgeable and good lads, that impressed we have invited them back to change all our radiators in February. 5 stars don’t do them justice.”
Steven, Walsall, West Midlands
Thank you so much for the amazing feedback! We’re delighted the new boiler was installed just in time to make your move-in smooth and stress-free. Hearing that you found the team trustworthy and knowledgeable means a lot to us – and being invited back to upgrade your radiators is the best compliment we could ask for. We really appreciate your support and can’t wait to see you again in February!
Adam @ WLVHeating
Boiler Service, Dudley
“Highly recommend this company. I used someone else for years to service my boiler however they kept letting me down. David came recommended by a family member and was so easy to book. I had an appointment within 2 weeks and he came on time; even messaged me when he was on his way. Really professional, personable and easy to talk to, especially as I had never met him before and I was comfortable and felt at ease having him in my home. Love the little touches too like the sticker on my boiler telling me when my service is due and a follow-up email. I wouldn’t use anyone else and David you have a customer for life now. Thank you!”
Leanne, Dudley, West Midlands
Thank you so much, Leanne, for your wonderful feedback! We’re delighted to hear you felt comfortable and at ease with David in your home and that the little touches like our reminder sticker and follow-up email made a difference. Your trust and kind words mean the world to us, and we’re proud to be your go-to team for all your boiler servicing needs. We look forward to looking after you and your heating for many years to come!
David @ WLVHeating