Terms & Conditions Last Updated 20.12.23

WLV Heating Ltd Ltd

In these terms and conditions (which are referred to in this document as “these
terms”), the “Customer” or “Client” means the person or company for whom the
works are to be carried out by WLV Heating Ltd, and the “Company” means WLV
Heating Ltd or, wherever the case may be, a franchisee, sub-contractor or
representative of the company carrying out business pursuant to a
Franchise/Subcontract Agreement entered into with the company.

“Contract” means the agreement between the Customer and the company to carry
out the works of which these terms form a part. 

“Works” means the works described in the company estimate or quotation any other document or email issued by the
company, as may be varied by agreement in writing between the parties.

For the purposes of these terms, “in writing” includes by email and any document
which is set out in a hand held device and any signature on a hand held screen shall
be treated as in writing.

1. Whilst all reasonable care will be taken during the execution of the works, no
responsibility can be accepted for any faults or failures that may occur to existing
pipework, fittings, equipment, etc. due to disturbance caused by the proposed works.

2. Quotations (unless otherwise specified) are based on a non-intrusive survey of the
property, as such, it is assumed that any existing systems that we connect to are in
good condition and in full working order. Should we find, during the course of our
work, any fault with the existing systems we reserve the right to make a charge
correcting same. Should the client fail to mention any relevant facts relating to the
existing installation we reserve the right to make a charge for correcting same.

3. Dismantling, clearing and re-instatement of any fitted cupboards, etc. to permit the
proposed works to proceed will be charged at extra cost unless specified.

4. If, during the execution of the proposed works it is necessary to gain access into
floors below fitted carpets, these will be lifted by us and laid back on completion. No
re-stretching or fixing has been allowed for unless specified. For floors covered with
thermoplastic tiles, vinyl sheet covering cork tiles or laminate flooring, no allowance
has been made for re-instatement unless specified.

5. During the execution of the proposed works, it may be necessary to isolate
various water, gas & electrical services. This will be advised in good time (where
possible) and the period of isolation will be as short as possible.

6. Whilst any access holes/channels made during the execution of the proposed
works will be made good on completion, no allowance has been made for re-
instatement of decorations. We do not guarantee to match existing brickwork where
boiler flue terminals have been removed.

7. No allowance has been made for casing in of pipework or painting/decorating of
the new works.

8. It has been assumed that unrestricted access to all relevant parts of the property
will be afforded to us during the course of the works. Any delays caused by restricted
access not notified at the time of survey may be subject to an extra charge and/or
delay in completion.

9. Where other trades are involved in the works and these trades are not under our
control any delays that may be caused to our progress by these trades may be
subject to an extra charge and/or delay in completion.

10. Unless specified the works will be carried out in one continuous visit. Extra visits
at the request of the Client or caused by circumstances beyond our control will be
subject to a surcharge and may affect the completion date.

11. Ownership of any materials supplied, whether fixed or unfixed, shall not pass to
the Client until payment in full has been received for said material. We reserve the
right to take whatever legal action may be necessary to secure payment for the
works carried out and materials supplied either fixed or unfixed.

12. No allowance has been made for out-of-hours working unless specified or to suit
our own requirements.

13. All dates or times given for the start of or duration of the works are given in good
faith based on the information gained during the survey and our current workload
commitments. These times may be varied, however, due to unforeseen
circumstances i.e. emergency call-outs, breakdowns, etc. or to circumstances
beyond our control. No liability will be accepted if it is not possible to meet Client’s

14. The works described in the quotation will be guaranteed for a period of twelve
months from the date of completion against faulty design and workmanship. The
materials supplied will be subject to the suppliers/manufacturers guarantees. The
Client’s Statutory Right in law are not affected by this guarantee. This guarantee
does not extend to existing installed equipment, pipework or fittings.

15. Whilst certain items may be specified by name or model, we reserve the option
to supply goods of a different manufacture providing they shall be suitable for the
purpose intended.

16. Any items or materials supplied by the Client or others for our fixing will be
unpacked and inspected in the presence of the Client. Any faults found will be
pointed out to the Client, whose responsibility it will be to obtain replacement items.
Any delays caused by the faulty or damaged items may be chargeable, may result in
us withdrawing from site and may affect the completion date of the works.

17. Any additional works that the Client requires to be carried out whilst the specified
works are being executed will be charged at extra cost. An indication of such cost
will be given and the Client’s agreement to same will be obtained before the
additional works proceed.

18. This quotation is open for acceptance for a period of 30 days providing the works
can be commenced within 90 days both periods from the date of quotation and
thereafter may be subject to revision or withdrawal.

19. Terms of payment are given on the quotation for these works and it is a condition
of acceptance that these be adhered to. We reserve the right to charge interest at
the rate of 5% above Bank of England’s current base rate per month on overdue

20. The price specified in this quotation does not include for the removal of any
dangerous waste materials such as asbestos found when carrying out the works.
This will be subject to an extra charge.

21. Prior to the commencement of work involving some gas appliances, the existing
gas supply will be subject to a tightness test to check for compliance with the Gas
Safety Regulations. Any faults found will be advised to the Client and any
rectification works required would be subject to additional charges.

22. Should the works include a power flush of the existing heating system, it must be
pointed out that, whilst the treatment is generally harmless, depending on the
condition of the existing components the process may find weaknesses in the
system. Should any such problems be encountered then any rectification works
require would be charged at extra cost.

23. Should the works include a new combination heating boiler unit connected to an
existing heating system the Client should be aware that the higher pressures used
by this type of boiler may find weaknesses in the existing system. Any repairs
required in this respect are not included in this quotation.

24. This quotation does not include for any parking fees levied in Controlled Parking
Zones (CPZ’s). Any such fees incurred will be passed onto the Client at cost.

25. It is the responsibility of the Client to ensure that all children and pets are kept
away from the areas in which we are working.

26. If the proposed works are being carried out in a leasehold property it is the sole
responsibility of the Client to ensure that all necessary permissions have been
obtained in writing from the landlords/managing agents. We accept no responsibility
whatsoever for any works carried out without the necessary permissions. We can
furnish details of the proposed works if required at possible additional cost.

27. Payment is due within 7 days of completion of the quoted works, the Company
reserves the right to apply a late payment fee or charge interest to invoices which
are not paid within this specified timeframe. This would be charged at 5% above the
Bank of England base rate.

28. The Company charges a diagnosis fee for all breakdown and repair visits, this
fee covers the Client for the first hour of fault finding and doesn’t include parts. If the
issue can be resolved within the hour with no parts fitted then this is all the Client
would pay. 

Once the issue has been diagnosed, if parts are required then a quotation would be provided for the repair. 

Regardless of agreement to this further quotation, the diagnosis fee would still be payable.

29. For work totalling a value of over £1000 then the Company will require a deposit
of 50% prior to any appointment being booked and materials being ordered. Should
the Client cancel the agreed work then any costs incurred in returning materials to
suppliers would be taken from this deposit and the remainder paid back to the Client.

30. By accepting a quotation you agree that where work will commence within the
seven day cancellation period and you subsequently cancel in accordance with your
rights, then reasonable payment may be due for any work already carried out,
including labour at the applicable rate.

31. Acceptance of the quotation confirms acceptance of these conditions.