Data Protection Policy

Last Updated: 20.12.23

1. Introduction

Welcome to wlvheating.co.uk (the “Website”). This Data Protection Policy outlines how we collect, use, and protect your personal data. By using our Website, you consent to the practices described in this policy.

2. Data Controller

The data controller for your personal data is WLV Heating Ltd, located at 88-89 High Street, Wordsley, Stourbridge, DY8 5SB. If you have any questions about this policy or your data, please contact us at info@wlvheating.co.uk.

3. Types of Data Collected

We collect and process the following types of personal data:

  • Contact Information: This may include your name, email address, phone number, and postal address.

  • Account Information: If you create an account on our Website, we may collect and process information related to your account, including login credentials.

  • Payment Information: If you make a purchase on our Website, we may collect payment details such as credit card information.

  • Usage Data: We collect information about how you use our Website, including pages visited, time spent on the site, and other analytics data.

  • Marketing and Communication Data: If you subscribe to our newsletter or marketing communications, we may collect your preferences and interaction with our emails.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

  • To provide and maintain our services.
  • To process your orders and payments.
  • To communicate with you, including responding to your inquiries.
  • To send you marketing and promotional materials where you have provided consent.

Our legal basis for processing your personal data is typically the necessity for the performance of a contract, compliance with a legal obligation, consent, or our legitimate interests.

5. Data Sharing and Third Parties

We may share your personal data with third-party service providers, such as payment processors and analytics providers, to facilitate the operation of our Website. We ensure that these third parties are GDPR-compliant and have appropriate safeguards in place.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data.
  • Rectify inaccurate personal data.
  • Erase your personal data.
  • Restrict processing of your personal data.
  • Object to processing of your personal data.
  • Data portability.

To exercise these rights, please contact us at info@wlvheating.co.uk.

7. Data Security

We take appropriate measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.

8. Cookies

Our Website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

9. Changes to this Policy

We reserve the right to update this Data Protection Policy. Any changes will be posted on this page, and the date of the last update will be modified accordingly.

10. GDPR References

This Data Protection Policy is designed to comply with the General Data Protection Regulation (GDPR). For more information on GDPR, please visit the official GDPR website: https://gdpr.eu/.

By using our Website, you acknowledge and agree to the terms outlined in this Data Protection Policy.